299d's Privacy Policy

This Privacy Policy ("Policy") applies to the 299d platform and all related services. By using the 299d website or creating an account, you are considered to have agreed to the terms of this Policy. We place the highest importance on your privacy and are committed to protecting your personal information.

299d provides services only to individuals aged 21 or older. If you disagree with any part of this Policy, please stop using the platform and contact our support team to close your account.

2.1 Registration & Identity Verification Information

We collect the information you provide when opening an account, such as:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Documents required for identity verification (e.g., national ID card — where applicable)

2.2 Financial Transaction Information

When processing deposits and withdrawals, we collect the following information:

• Payment method details (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction amount and date
• Mobile banking account number or bank account details
• Transaction reference number

Full card or account numbers are not stored on our servers. Financial information is handled with the highest level of security.

2.3 Usage & Activity Information

Information that is automatically collected while you use the 299d platform:

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Gaming history and betting activity
• Login and logout times
• Cookie and session data (see details below)

2.4 Support Communication Information

When you contact support via our live chat or email ([email protected]), the content of that conversation may be recorded. This is used to improve service quality and to resolve disputes.

299d uses the information collected for the following legitimate purposes:

1. Account management: To create, verify, and maintain your account.
2. Identity verification: To ensure account security and prevent unauthorized access.
3. Financial transaction processing: To carry out all financial activities including deposits, withdrawals, and bonus payments.
4. Customer support: To respond to your questions, complaints, and assistance requests.
5. Ensuring responsible gaming: To identify unusual gaming patterns and provide timely support.
6. Fraud and manipulation prevention: To protect account security and maintain platform integrity.
7. Service improvement: To analyze user experience and further improve the platform.
8. Relevant communications: To keep you informed about important account updates, security notices, and policy changes.

299d may share your information with third parties in limited and specific circumstances, including:

4.1 Service Providers

With trusted third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners receive only the information needed to carry out their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from government or regulatory authorities, or legitimate investigations by law enforcement agencies. Before any such disclosure, we will endeavor to notify you as much as possible, unless prohibited by law.

4.3 Security & Fraud Prevention

If serious fraud or money laundering is suspected on an account, relevant information may be shared with the appropriate authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases, the new operating entity will be required to maintain the same standards as this Privacy Policy.

299d uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored on your device that hold information about your visit.

5.1 Essential Cookies

These are essential for the platform to function. Basic tasks such as maintaining login sessions, security verification, and saving language preferences are handled through these cookies. They cannot be disabled.

5.2 Analytics Cookies

These cookies are used to understand how users interact with the 299d platform. This information helps improve the quality of the service.

5.3 Cookie Controls

You can change your browser settings to block or delete cookies other than essential ones. However, doing so may limit some features of the site.

299d retains your information only for as long as it is necessary or legally required. General guidelines:

• Active accounts: All account information is retained while the account is active.
• Closed accounts: Financial transaction and identity verification data is retained for a set period after account closure, as required by law and regulation.
• Analytics data: Anonymized statistics may be retained long-term after personally identifiable information has been removed.
• Support communications: Retained for the relevant period for dispute resolution purposes.

Please note that data transmission over the internet is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security. You are responsible for keeping your account password confidential.

As a user of the 299d platform, you have the following rights over your own information:

1. Right to access: You may request to see what information we hold about you.
2. Right to rectification: If your account contains incorrect or incomplete information, you may request that it be corrected.
3. Right to erasure: In certain circumstances you may request that your personal information be deleted, though some data may be retained to meet legal obligations.
4. Data portability: You may request a copy of your account data.
5. Right to object to processing: In certain cases you may object to the processing of your information.
6. Opt out of marketing communications: You may request to stop receiving promotional communications. This will not affect communications related to essential services.

299d strictly provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.

Age verification is mandatory during the registration process. If we learn that a minor has created an account, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us at [email protected]. To learn more about responsible gaming, please read our Responsible Gaming page.

299d works with various third-party payment providers (bKash, Nagad, Rocket, Upay, and bank transfer). These service providers have their own privacy policies. We are not responsible for their data processing practices.

Similarly, the game providers we work with (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) may have their own data policies. Before sharing information with any third party, 299d enters into a data processing agreement with them that creates an obligation to comply with our standards.

299d reserves the right to amend this Privacy Policy from time to time. We will update this page before changes take effect and will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice will be shown on the platform at your next login.
• For significant changes, re-consent may be requested.

If you continue to use the 299d platform after changes are made, it will be assumed that you have agreed to the updated policy.